CRM Craft helps sales teams get more out of Pipedrive. We handle the behind-the-scenes work: admin, automations, and reporting, so your team can focus on selling instead of figuring out how Pipedrive works. From setting up pipelines and dashboards to maintaining clean data and smooth workflows, we make sure Pipedrive fits how your business actually sells.

We work with companies of all sizes that use Pipedrive to manage their sales. Most of our clients are B2B teams, startups, and service-based businesses that want their CRM to run smoothly without hiring a full-time admin. We work remotely with teams around the world, providing reliable CRM support across time zones.

Our team has been part of the Pipedrive ecosystem since the very beginning. Both founders have been part of the Pipedrive ecosystem since the beginning. Max was one of Pipedrive’s first employees, helping shape its early customer success programs, and Mark has been a Pipedrive partner for over a decade, assisting in onboarding tens of thousands of companies onto the platform. That experience means we don’t just know how Pipedrive works, we know how sales teams actually use it. We bring that insider perspective to every project, combining technical precision with a deep understanding of real-world sales processes. If you work with CRM Craft, you can be sure you’ve chosen the most knowledgeable and trusted Pipedrive expert.

We offer help in three main areas to get your team the most out of Pipedrive.

Pipedrive Implementation. We set up Pipedrive so it fits your business from day one: clean, structured, and aligned with your sales process. From designing pipelines and automations to importing data and training your team, we make sure your CRM is ready to perform immediately.

Pipedrive Administration. We handle the day-to-day management of your Pipedrive CRM, making sure it runs smoothly while your team focuses on selling. That includes managing users and permissions, keeping data clean, optimizing automations, creating dashboards, connecting tools, and fixing issues before they slow you down.

Advanced Customization and Configuration. We customize every part of Pipedrive to fit your exact sales process. That includes advanced data modeling, complex multi-step automations, custom integrations with external systems, and deep reporting built for management visibility. The result is a CRM architecture that’s faster, more reliable, and tailored to how your business actually operates.

You can find full details about each service on the services page - https://www.crm-craft.com/services.

We integrate Pipedrive with a wide range of tools to streamline your workflow. Common connections include Google Sheets, Mailchimp, Databox, and other apps through Zapier or Make. We also set up native integrations for email, calendars, and analytics tools, or design custom connections when your stack requires something more specific.

Most implementation projects start at $1,250 for a complete Pipedrive setup, including discovery, data import, pipelines, automations, and team training. We also offer hourly packages for Pipedrive configuration and customization: 3 hours for $450 or 10 hours for $1,250. Our Pipedrive Administration service is priced individually based on your team's size and the level of support required. Each project begins with a short discovery call to define the scope and provide an exact quote.

Most projects start within a week after the discovery call. A standard Pipedrive implementation usually takes one to three weeks, depending on your data, integrations, and team size. During that time, we handle setup, automations, and training so your CRM is ready to use immediately after launch. Ongoing administration services can begin as soon as access is granted to your Pipedrive account.

Our clients see cleaner data, faster reporting, and more consistent sales activity within weeks. By automating repetitive tasks and improving visibility across the pipeline, teams spend less time managing the CRM and more time closing deals. The result is higher adoption, better forecasting accuracy, and a sales process that runs smoothly end to end.

Communication depends on the type of project. During an implementation, we stay in touch through email and scheduled calls to review progress, gather feedback, and make sure every part of the setup aligns with your sales process. Once your CRM is live, we provide hands-on training and finalize the rollout together. For ongoing administration, we use a shared Slack channel for day-to-day communication, send weekly health reports on data and automations, and hold monthly review calls to discuss results, priorities, and upcoming improvements.

We work entirely remotely with clients around the world. Most projects are handled through online meetings, shared workspaces, and direct communication channels like Slack or email. This setup allows us to respond quickly, collaborate efficiently, and support teams across different time zones without disrupting their workflow.

We’ve partnered with a wide range of companies, including Sarka Sheet Metal, Capital Department, and Ironlight, as well as many other startups, agencies, and service-based businesses using Pipedrive to manage their sales. Most of our clients come to us looking for a cleaner, more automated CRM that fits how their teams actually sell.

Yes, we provide live, hands-on training as part of every implementation project. Sessions are tailored to your team’s roles and workflows, so everyone, from sales reps to managers, learns how to use Pipedrive efficiently. We also share simple reference materials to help new team members get up to speed quickly after launch.

We’ve been working with Pipedrive for over a decade and stay closely connected to their product updates, partner network, and beta programs. Our team regularly tests new features, reviews automation updates, and adjusts client setups to take advantage of improvements as they’re released, so your CRM always stays current and optimized.

The first step is to book a short discovery call. We’ll review your current setup, discuss your goals, and outline which project or service best fits. After the call, we’ll share a clear proposal with timeline, cost, and next steps so your team can get started right away. (https://calendly.com/crm-craft/discovery)